Frequently asked Questions ?

Question: Do I need to register ?

Unlike other countries there is no need to register with the practice. You can wait until you are unwell or you can come and see us before to discuss your health.

Question: What do I need to bring to my first appointment ?

You will need your health insurance details. You will be asked to fill out a form to register when you arrive.

Question: What insurance do I need ?

We accept all types of insurance and charge the normal rates for general practice. (www.tarmedsuisse.ch)

Question: What if i haven't got medical insurance yet ?

If you are in the process of arranging insurance, we will accept the insurance.
If you are travelling and have travel insurance we will charge you at the consultation and issue a receipt, which you can claim back from your insurance.
If you have no insurance we can estimate the costs before you are seen and will charge you at the consultation
Always ask re insurance questions as we normally have the answer and can easily help you with what seems to be a very complicated system.

Quesiton: Can I name you as my house doctor on my insurance ?

Yes

Question: How can I can have a repeat pescription ?

After I have seen you for the first prescription I can issue repeat prescriptions. These can either be picked up in person, or sent to you or faxed to your choice of pharmacy.

Question: What appointment times are available ?

I work on Tuesday, Thursday and Friday. On other days you can be seen by my partner Dr Smith who also speaks English.

Question: How long are appointments ?

Normally 15 or 30 minutes, if you have a more complicated problem it may be better to schedule an hour. If you are coming for the first time it is better to allow yourself approximately an hour as you may sometimes need blood tests.

Question: What if I cancel my appointment?

If you cancel 24 hours before, there is no charge. If you cancel within 24 hours or do not arrive, we reserve the right to charge you.

Question: How does billing work in Switzerland ?

We send the bill to your home addresss. You can then depending on your insurance, either pay it directly or send it to your insurance company. We have a policy of not accepting checks from Cigna, but do accept patients with Cigna insurance. For Swiss insurances we can send the bill directly to the insurance company if you sign a form in the practice.

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